Q. How do I place an order?

A. Simply send us an email or give us a call. We pride ourselves on our customer service and whether you are picking up an item from our retail line or placing a custom order, we’ll provide you with the details you need and the easy transaction you want.

Q. Where is PalletSmart located?

  1. A.We’re located at 5321 White Settlement Road in Fort Worth, Texas 76114. Just across from Winstead’s Body Shop.

Q. What are the hours of operation?

A. PalletSmart is open Mon-Fri from 10am - 4 pm! Our retail showroom is open Thurs & Fri 2p - 7p and Saturday 11a - 2p.

Want to make a custom appointment? Just give us a call @ 817.945.1584 and let us know when you’re headed over. We love to speak to our customers face-to-face and we’re happy to help.

Q. What forms of payment do you take?

We take debit/credit cards, checks and old fashioned cash. Sorry... no bitcoins!

Q. What about Dealer Inquiries?

A. For all Dealer Inquiries, please email Kevin Rennels at kevin@palletsmart360.com.

Q. Is pallet wood safe?

A. Yes... and no. The pallets that we use are heat-treated pallets that have not been chemically treated in any manner. We also take great care to make sure that the items that were transported or stored on the pallets we select were also non-toxic. That being said, we don’t recommend that just anyone go about tearing apart pallets. You need to know what to look for.

Q. How long is the average build time / waiting period for custom projects?

A. At this time most deliveries can be expected in 45-60 days pending the nature of the order.

Have more questions? Send un an email or give us a call today!